Safe and Secure Purchasing

We ensure safe and secure transactions by taking every precaution to protect your information.

All online purchasing requires users to create or log in to their account using their email address and private password which is not visible to us. We encourage you to create a strong password with a combination of letters, symbols, and numbers. Your details including your name, address, phone number, and email address will be held within our secured database and is not shared with any third party. View our complete privacy policy for more details of this.

Credit Card Transactions

When placing online orders via credit card, the information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our check out form, the lock icon on the bottom of your browser becomes locked, as opposed to being open when users are just browsing our catalog or content pages. While on secured pages, you will also notice that the web address begins with https://, as opposed to http:// when browsing open source pages. These secured pages appear as soon as you land on our login or create account page and stay secured until such time as you log out again.

If users have any questions about the security of purchasing online, users can click here to email webadmin@fitzgerald-fii.com

Refunds

If an item does not arrive or is the incorrect item, and your payment is eligible, we will reimburse the full cost of eligible purchases paid, including shipping costs. If a product does not perform in an assay as it has been stated on our website, we guarantee that we will investigate the issue fully to deem whether the issue is valid, or whether the product just did not suit your assay. If the issue is a genuine fault with our product or the specifications presented, we will offer you a free replacement or a full refund, whichever is most appropriate.