Specialised Packaging and Delivery
When it comes to packaging of our products, we put our customers’ needs first! We understand that our customers have very specific requirements when it comes to how their product is packaged, particularly when purchasing large bulk volumes.
We are open to every demand and we encourage our customers to communicate any specific needs they have – whether it’s to supply a product in a 1 liter bottle or supply it in 1000 x 1 ml vials!
We work with each individual customer on a case by case basis and we strive to deliver our products exactly as our customer wants it.
We understand that assays are temperamental, and are often intolerable to certain pH’s, osmolarities, ionic components, or preservatives.
We fully support our customers in demanding exactly what they need and our lab team is aware of the importance of getting the product in the perfect state.
Our customer service team, sales team and lab team work closely together to do just that by liaising with our customers and our scientists to create the perfect ‘solution’.
All of our products are packaged according to their storage guidelines, either on cool packs or on dry ice, and are sent securely and efficiently by FedEx. We communicate our expected delivery times to our customers, and while most of our products are dispatched the same day or within 24 hours, if there are delays, we will always let you know.
If you have any questions about packaging or delivery, please feel free to email our customer service team at [email protected]